Return and Exchange Policy
Your Satisfaction is Our Priority at Flmunistet
At Flocvinet, we are committed to ensuring your shopping experience is exceptional. We understand that occasionally, you may need to return or exchange an item. Please review our return and exchange policy below to know how we can assist you.
1. Contact Our Support Team: Before proceeding with a return or exchange, please send an email to [email protected] with your order details and the reason for your request. Our dedicated customer service team will guide you through the process and provide you with a return authorization number.
2. Timeframe for Returns: You can request a return or exchange within 30 days from the date of delivery. If more than 30 days have passed since your purchase, we may not be able to accommodate your request for a refund or exchange.
3. Item Condition: For a return or exchange to be accepted, the item must be in unused condition, in its original packaging, and must be in the same condition as when you received it.
4. Shipping Costs: Customers are responsible for covering the shipping costs associated with returning items. Please note that shipping costs are non-refundable. In case of a refund, the cost of return shipping will be deducted from your refund amount.
5. Refund Process: Once we receive your returned item, we will conduct an inspection and promptly notify you of the status of your refund or exchange. If your return is approved, we will initiate the refund to your original method of payment. Please allow some time for your bank or credit card company to process the refund.
Our Streamlined Return and Exchange Process: Our return and exchange process is designed to be customer-centric and straightforward. Here’s a brief overview:
- Contact us via email with your order details and the reason for your request.
- Our responsive and professional customer service team will review your request and provide guidance.
- Please be patient while we process your request.
- Once approved, we will provide you with the return address and further instructions through email.
We aim to make your shopping experience at Flmunistet enjoyable and risk-free. If you have any inquiries or require assistance, do not hesitate to reach out to us at [email protected]. We greatly value your business and anticipate serving you again in the future.